While thousands of customers have been waiting patiently to get their hands on the first run of headsets, some users are going to have to wait a bit longer. In an unexpected chain of events, Facebook’s Oculus Rift headset is seeing a large shipping delay due to an “Unexpected component shortage”. While the first run of pre-orders were set to arrive March 28th, many customers are still waiting while Facebook makes their best attempt to remedy the situation.
In an email sent out Saturday to it’s customers, Facebook had this to say about the shortage:
We know you’re anxious to receive your Oculus Rift, and apologise for not updating your order status sooner. We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers.
We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on oculus.com by Tuesday, April 12. Although many Rifts will be arriving on schedule and in line with original estimates, we’ll be covering shipping and handling costs for all orders placed through today.
In addition to Facebook’s reassuring email, Brendan Iribe, CEO of Oculus, announced that all pre-orders would be changed to free shipping to try and remedy the situation. His tweet can be seen here:
First set of Rifts are going out slower than we orig estimated, so we're giving free shipping for all pre-orders, including international.
— Brendan Iribe (@brendaniribe) April 2, 2016
That’s a pretty sweet deal considering the high shipping rates previously being charged for the device. While we can hope that the new components will be produced in time for shipping in the near future, it’s difficult to speculate on the situation. Hopefully customers will see their devices in the coming week.
See also: Best Oculus Rift launch games
Did you order a Rift? Bummed about the delay? Happy about the free shipping? Let us know in the comments below.
via: Ars Technica